How cancellations, changes and refunds work for planning services and bookings made through Travel with Wyngs.
Last updated: 5 July 2026
This Cancellation & Refund Policy applies to services availed through www.travelwithwyngs.com (the 'Platform'), owned and operated by Wyngs Advisory LLP (the 'Platform Owner', 'we', 'us', 'our'). It should be read together with our Terms & Conditions and Privacy Policy. All amounts are in Indian Rupees (INR) unless stated otherwise, and this policy is governed by the laws of India.
Travel with Wyngs provides trip-planning and travel-advisory services, and may facilitate bookings with third-party suppliers such as airlines, hotels, transport providers and activity operators. Different terms apply to our own service fees and to amounts paid to those third-party suppliers, as explained below.
To cancel a service, email us at inquiry@travelwithwyngs.com with your name, booking reference and the details of what you wish to cancel. Your cancellation takes effect from the date and time we receive your written request. The refund you are eligible for depends on how far in advance you cancel:
Refunds are considered only for services paid for directly through the Platform. Where a refund is approved, it is calculated on the amount actually paid, less any charges that are non-refundable under this policy or under a third-party supplier's terms. We reserve the right to decline a refund request that does not meet the conditions set out here or that relates to a service already delivered.
Flights, hotels, transport, insurance and activities are provided by third-party suppliers who set their own cancellation and refund rules. When you book these through us, those supplier terms apply in addition to this policy. Any cancellation fees, fare rules or non-refundable deposits charged by a supplier will be passed on to you, and we can only refund amounts that the supplier actually returns to us. We are not liable for a supplier's refusal or delay in issuing a refund.
The following are generally non-refundable, except where required by law:
Approved refunds are issued to the original payment method used for the transaction. Once approved, refunds are typically processed within 10 business days. The time taken for the amount to reflect in your account thereafter depends on your bank or payment provider and is outside our control.
Requests to amend a confirmed service (such as dates, travellers or destinations) are subject to availability and to any charges levied by third-party suppliers. Amendments are treated as new requests and may attract a revised fee. No refunds are provided for unused services, missed departures, or failure to show up ('no-shows').
Neither party shall be liable for any failure or delay in performing an obligation where performance is prevented or delayed by a force majeure event (including but not limited to natural disasters, acts of government, strikes, pandemics, or travel restrictions). In such cases, refunds — if any — will depend on the amounts recoverable from the relevant third-party suppliers, consistent with our Terms & Conditions.
To request a refund, write to us at inquiry@travelwithwyngs.com with your booking reference, the reason for the request and any supporting details. We aim to acknowledge refund requests within 2 business days and to communicate a decision after reviewing the applicable terms.
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